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Shipping & Returns

Shipping & Returns

Return & Exchange Policy:

Return for exchange or refund will be allowed only within 7 calendar days
from the date of receipt.

Return Authorisation Number must be issued before any return can be made. We
will NOT accept any return without this number. Please write this number
clearly on the outside of the return package and tag the item(s) inside with
invoice number.

All authorised return merchandise must be unused and in its original
saleable package. No return or exchange on merchandise that shows signs of
having been installed, mounted, scratched or defaced will be allowed.
Invidia Exhausts Australia must receive all returns within 14 calendar days after the
return authorisation number has been issued. The return authorisation number
does not imply a replacement, but only that Invidia Exhausts Australia will inspect
the merchandise based on your claim.

Return must be sent freight prepaid and insured by you. Original shipping
and handling charge is nonrefundable. A photocopy of your invoice showing
the invoice number must accompany your return along with the completed
return request form.

It is the responsibility of the customer/installer to verify the correctness
of size and application of the part before installation.
All approved refund will be paid by company cheque, credit card credit or
account credit all to be determined by Invidia Exhausts Australia.
No cancellation, refund or exchange on special order item or custom order
item will be allowed. All approved refund items will be charge 20% for
restocking and service fee. Invidia Exhausts Australia is not held accountable
for the delay in shipping via Aus Post, Couriers Please or any international order.
There will be no refund for Group buy
participants.

Damage Claims:

All merchandises are packed carefully and correctly utilising a triple check
method before it leaves Invidia Exhausts Australia.
All claims for damage or loss to your shipment must be made with the carrier
within 48 hours. Damaged shipment should be checked in the presence of the
carrier. Please keep all shipment cartons and packing material for carrier
inspection. Invidia Exhausts Australia will not initiate any claim with the carrier.
Claims for shortage of items must be made within 48 hours of receipt.

 

Warranty Claims:

All products come with a 6 months warranty unless stated otherwise. If there is a
fault, damage or failure of the products, Invidia Exhausts Australia must be
notified via email with in the time specified (6 mths). Product must be returned
(at cost of customer) to Invidia Exhausts Australia before the Warranty Deadline along with invoice that is issued at time of purchase. IF you do not have invoice and the item was purchased online through the Invidia Exhausts Australia Website you can log on and reprint the sale invoice. If no proof or purchase can be given, Invidia Exhausts Australia reserves the right to decline the claim.

 

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